Intro

As a IT Support Specialist at Quantum Labs, you'll join a IT Support team that cares about doing the work well, not just doing it fast.

This role has plenty of room to grow as the company scales — we promote from within whenever we can.

You'll have a seat at the table early — your input will shape how this function operates as we grow.

About the team

IT Support at Quantum Labs is a small, tight-knit group that values craftsmanship and clear thinking over busywork.

Candidate Responsibilities

Manage user accounts, permissions, and device provisioning
Monitor systems and respond to alerts
Evaluate and roll out new internal tooling
Support office network and infrastructure
Resolve hardware, software, and network issues for staff
Maintain internal IT documentation and runbooks

Candidate Profile

Strong troubleshooting and communication skills
Experience supporting both Windows and macOS environments
Solid understanding of networking fundamentals
2+ years in an IT support or sysadmin role

Nice to have

Experience with cloud identity providers (Okta, Azure AD)
Scripting experience (Bash or PowerShell)
Relevant certifications (CompTIA, Microsoft, or similar)

Recruiting Process

Our hiring process starts with a short online screening test tied to this posting — usually under 17 minutes — so you can demonstrate your skills directly instead of relying on a generic application.

If you pass the test(s) attached to this role, your application moves straight to our hiring team for review, typically within 4 business days.

From there, expect two to three conversations with the team and hiring manager, followed by a decision and offer. We aim to keep the whole process under 2 weeks from start to finish.

IT Support Specialist (IT Support)