Technical Support Engineer (Customer Success)

Intro

As a Technical Support Engineer at Quantum Labs, you'll join a Customer Success team that cares about doing the work well, not just doing it fast.

You'll work closely with partners across the company, contributing to decisions that shape both the team and the product.

You'll have a seat at the table early — your input will shape how this function operates as we grow.

About the team

The team is a mix of senior and mid-level practitioners who collaborate daily and review each other's work closely.

Everyone on the Customer Success team has a direct line to leadership — decisions get made quickly, without layers of approval.

Candidate Responsibilities

• Advocate for customer needs internally
• Own a book of accounts and drive renewal and expansion
• Build onboarding plans for new customers
• Identify churn risk early and create mitigation plans

Candidate Profile

• 2+ years in a customer-facing role
• A calm, empathetic approach to problem solving
• Comfortable managing multiple priorities under pressure
• Excellent written and verbal communication

Nice to have

• Prior experience in SaaS customer success
• Experience with a helpdesk tool (Zendesk, Intercom, or similar)
• Basic SQL for pulling account data

Recruiting Process

Our hiring process starts with a short online screening test tied to this posting — usually under 17 minutes — so you can demonstrate your skills directly instead of relying on a generic application.

If you pass the test(s) attached to this role, your application moves straight to our hiring team for review, typically within 2 business days.

From there, expect two to three conversations with the team and hiring manager, followed by a decision and offer. We aim to keep the whole process under 4 weeks from start to finish.