Intro

As a Operations Manager at Westfield Labs, you'll join a Operations team that cares about doing the work well, not just doing it fast.

You'll work closely with partners across the company, contributing to decisions that shape both the team and the product.

You'll have a seat at the table early — your input will shape how this function operates as we grow.

About the team

We believe in shipping iteratively, learning from real feedback, and cutting anything that doesn't serve the goal.

The team is a mix of senior and mid-level practitioners who collaborate daily and review each other's work closely.

Candidate Responsibilities

Build dashboards to track operational KPIs
Coordinate cross-team projects to keep them on schedule
Identify and remove operational bottlenecks
Own and improve internal process documentation
Manage vendor relationships and contracts

Candidate Profile

3+ years in an operations or business analyst role
Strong project management skills
A bias toward simplifying complex processes
Comfortable working with spreadsheets and lightweight data analysis

Nice to have

Basic SQL skills
Experience with project management tooling (Asana, Jira, or similar)
Experience in a fast-growing startup environment

Recruiting Process

Our hiring process starts with a short online screening test tied to this posting — usually under 18 minutes — so you can demonstrate your skills directly instead of relying on a generic application.

If you pass the test(s) attached to this role, your application moves straight to our hiring team for review, typically within 3 business days.

From there, expect two to three conversations with the team and hiring manager, followed by a decision and offer. We aim to keep the whole process under 3 weeks from start to finish.

Operations Manager (Operations)