Systems Administrator (IT Support)

Intro

We're expanding our IT Support team and looking for a Systems Administrator who wants real ownership over their work.

This role has plenty of room to grow as the company scales — we promote from within whenever we can.

You'll work closely with partners across the company, contributing to decisions that shape both the team and the product.

About the team

The team is a mix of senior and mid-level practitioners who collaborate daily and review each other's work closely.

IT Support at Eastgate Labs is a small, tight-knit group that values craftsmanship and clear thinking over busywork.

Candidate Responsibilities

• Monitor systems and respond to alerts
• Evaluate and roll out new internal tooling
• Resolve hardware, software, and network issues for staff
• Manage user accounts, permissions, and device provisioning
• Support office network and infrastructure
• Maintain internal IT documentation and runbooks

Candidate Profile

• Solid understanding of networking fundamentals
• Experience supporting both Windows and macOS environments
• Strong troubleshooting and communication skills
• 2+ years in an IT support or sysadmin role

Nice to have

• Relevant certifications (CompTIA, Microsoft, or similar)
• Experience with cloud identity providers (Okta, Azure AD)
• Scripting experience (Bash or PowerShell)

Recruiting Process

Our hiring process starts with a short online screening test tied to this posting — usually under 18 minutes — so you can demonstrate your skills directly instead of relying on a generic application.

If you pass the test(s) attached to this role, your application moves straight to our hiring team for review, typically within 3 business days.

From there, expect two to three conversations with the team and hiring manager, followed by a decision and offer. We aim to keep the whole process under 4 weeks from start to finish.